Chief Operating Officer

Ontario 211 Services - Chief Operating Officer 

The opportunity


211 is a free and confidential service that easily connects people to the critical social and community supports they need. Whether it’s access to mental health support, financial assistance for those facing job loss, or programs for seniors, 211 is here to help all Ontarians. Available 24 hours a day, in more than 150 languages by phone, chat, text and web, 211 makes it easy for Ontarians to quickly access the complex network of government services and community programs they need for their unique situation. 

Ontario 211 Services (O211S) is the steward for 211 in Ontario and is responsible and accountable to provincial funders for the delivery of 211 through a network of service providers.  O211S works collaboratively with the service providers, local and provincial partners, government Ministries, and local United Ways to deliver 211’s System Navigation, System Mapping and System Design functions.  O211S also works closely with United Way Centraide Canada and 211’s across the country to advance its system nationally.  

It is within this context that Ontario 211 Services invites applications and nominations for its inaugural Chief Operating Officer.  

Reporting to the Executive Director, O211S is seeking a Chief Operating Officer to join its team at this pivotal time in its history. The awareness and perceived value of 211 as a critical resource for Ontarians has never been higher and the opportunities for growth and impact are increasing at a rapid pace. The successful candidate will have an opportunity to help shape the future of the 211 system in Ontario, in partnership with key stakeholders across the province.  The COO will play a critical role in the refinement, design, and implementation of an optimized 211 Ontario operating model and will drive the operationalization of the strategic plan with a human-centered focus. The COO has oversight of Human Resources, IT, and related vendor relationships.  

This appointment calls for a confident, compassionate leader and change agent.  You are a highly skilled operations professional with proven experience implementing strategic priorities, enterprise-wide transformations, and have successfully worked with and led a team to achieve ambitious goals. As the ideal candidate, you bring demonstrated senior management experience and proven ability to provide strategic leadership for the implementation of a new business and operating model. You have demonstrated experience managing financial and human resources, project management, and working collaboratively with partners and community stakeholders. Experience working in a non-profit is preferred. Candidates must have exceptional integrity and should be able to demonstrate the capacity to work collaboratively and virtually. As a truly transformative leader, the successful candidate must strive to deliver services that are person-centred, inclusive, integrated, intuitive, and impactful.    

To apply or explore this impactful leadership opportunity with Ontario 211 Services, please submit a comprehensive resume along with a cover letter in confidence to Jane Griffith ( and Sam Walton (

Ontario 211 Services hires based on merit and is strongly committed to diversity and equity within its community and to providing a welcoming and inclusive workplace. It especially welcomes applications from Black, Indigenous and People of Colour, women, persons with disabilities, people of all sexual orientations and genders, and others with the skills and knowledge to productively engage with diverse communities.  

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. 

In accordance with the provincial legislation, accommodation will be provided by Griffith Group and Ontario 211 Services throughout the recruitment, selection and/or assessment process, upon request, to applicants with disabilities. If you require accommodations during the recruitment process, please contact and/or 

We thank all those who express interest in this opportunity, however only those chosen for an interview will be contacted.
Apply Now

We’re always looking for great people, submit your resume to be added to our database.