Director of Professional Conduct and Regulatory Affairs

About the Royal College of Dental Surgeons of Ontario (the College)

The Royal College of Dental Surgeons of Ontario (RCDSO) is the regulatory agency for dentists in Ontario. The College sets the educational standards, produces guidelines and standards of practice and provides a complaints and investigation process for the public.

The RCDSO is a leader in health care regulation. As the regulatory body for more than 11,000 dentists in Ontario, their mission is to act in the public interest by putting patients first. They are committed to transparency, accessibility, openness, and fairness in all their work.

The College takes an active leadership role in developing system solutions that increase patients’ ability to access oral health care including our support for the Canadian Dental Care Plan. 

The College is in the last year of a three-year strategic plan. Considerable progress has been made to enhance the service experience for those who contact the College, embedding equity, diversity and inclusion principles and actions with our staff and with the profession, and developing evidence informed directions to regulate dentists effectively as technology and corporate ownership permeates oral health care delivery. The development of a 10-year strategic vision and action plan is well underway. 

About the Role

Reporting to the Registrar and Chief Executive Officer, the Director of Professional Conduct and Regulatory Affairs leads a team of 53 that develops, implements and evaluates policy and process for the College’s Inquiries, Complaints, and Reports; Fitness to Practice and Hearings functions, as mandated under the Regulated Health Professions Act, 1991. The Director is responsible for the integrity, transparency and legal compliance of investigations, hearings, and monitoring and that decisions made are proportionate, consistent and without bias, as well as compliant with the professional standards and legal precedents.  The Director will prioritise Committee decisions and support patient care that is effective, safe and ethical and will ensure the availability of information to the public regarding dentists’ suitability to practice in Ontario.  As a member of the College leadership network, the Director contributes to the development and implementation of organizational goals and policies.

Experience and Requirements

The College is looking for a strategic, innovative, systems thinker, who anticipates and embraces change, supports effective change management in leading a large staff team to continuously improve, and to build and sustain a future-oriented department in its use of data, analytics and technology. 

• Completion of post-secondary degree; law degree is an asset
• Minimum 10+ years of progressive and position-related experience in administrative law and/or a regulatory organization, including several years at a management level
• Extensive knowledge of the regulatory sector; knowledge of Regulated Health Professions Act, its regulations and related legislation is an asset
• Strong understanding of administrative law principles, tribunals, and procedural fairness is essential
• Experience leading and building high performing teams
• Demonstrated skills in managing relationships with internal and external partners, including legal counsel
• Experience developing and managing budgets
• Ability to prioritize, manage and appropriately delegate multiple initiatives, projects and operational priorities
• Proficient and comfortable with data, key performance indicators, and other technology to support operational achievement and strategic innovation (e.g. AI)
• Critical and innovative thinker with excellent problem solving and communication skills
• RCDSO is building its bilingual (French/English) capacity and excellent French language proficiency is required/an asset

Compensation and Benefits:

• Target salary range $166,000 - $186,000 commensurate with experience
• Comprehensive extended health benefits package, paid vacation, wellness and sick days
• Career-related learning and development opportunities
• Half-day Fridays between July 1st and September 1st as well as a half-day workday before statutory holidays
• Onsite gym, corporate discount to GoodLife Fitness, and wellness-related webinars
• Hybrid work schedule with opportunities to connect with colleagues through virtual and in-person social events

Application Process:

To learn more about this impactful leadership opportunity with the Royal College of Dental Surgeons of Ontario, please submit a comprehensive resume along with a cover letter in confidence to Laura Machan (laura@griffithgroup.ca) and/or Noshina Choudhary (noshina@griffithgroup.ca). 

The College and Griffith Group are committed to an inclusive, accessible and welcoming hiring process that provides reasonable accommodation to all applicants. Please advise Laura Machan (laura@griffithgroup.ca) should you require any accommodation to participate in this posting, recruitment, selection and/or assessment processes.

Priority will be given to individuals legally entitled to work in Canada.